OMNICHANNEL COMMUNICATION PLATFORM
Every customer conversation.One screen.
Manage WhatsApp, Instagram, Facebook, and your other customer communication channels from one inbox.
Inbox12 unread messages
ConnectionsWhatsApp · Healthy
CHANNELS
Wherever your customer writes, keep the conversation with you.
Start with WhatsApp today. Manage the structure prepared for additional channels from one workspace.
WHAT IS METRON360?
Turn scattered conversations into one shared workspace.
When one customer writes on WhatsApp and another on social media, your team should not get lost between screens.
Metron360 brings customer communication channels into one inbox. Conversations, connections, and team access stay organized and visible in the same workspace.
CORE FEATURES
The essential structure for customer communication, in one product.
Metron360 focuses on what it delivers today: connecting channels, organizing teams, and keeping conversations in one place.
Unified Inbox
View and reply to customer conversations from different channels in one flow.
Channel Connections
Set up WhatsApp connections, see their status, and manage them from the same workspace.
Teams and Permissions
Organize team members by role and control access according to their responsibilities.
Multi-company Structure
Manage multiple company workspaces while keeping each one separated.
Secure Credential Management
Manage channel credentials securely without exposing them in user-facing screens.
USE CASES
A more organized way for every team to reach customers.
One product helps different teams establish their own communication workflow.
SUPPORT
Customer Service
Track incoming conversations in one place and reply without losing the channel context.
SALES
Sales Teams
See new inquiries in a central flow and organize team access around responsibilities.
SCALE
Multiple Branches / Companies
Manage different companies or branches in separated workspaces through one product experience.
HOW IT WORKS
From scattered messages to organized communication in four steps.
Set up your workflow from channel connection to the first reply.
01
Connect your channel
Add your WhatsApp connection to the workspace through the secure setup flow.
02
Create your team
Add team members and define roles and access around their responsibilities.
03
Bring messages into one inbox
See and follow channel conversations in one central flow.
04
Reply to your customers
Keep the conversation context and respond from the same workspace.
WHY METRON360?
Keep communication under control as you grow.
Metron360 makes channels, teams, and company structures visible in one place, preserving your communication workflow as new people and workspaces are added.
- Centralized management
- Role and permission control
- Secure connection credentials
- Health and connection tracking
- Multi-company support
Connection healthChannels in this workspace
WhatsApp BusinessHealthy
Connection credentialsProtected
Team accessRole-controlled
INTEGRATIONS
One connection hub for your channels.
WhatsApp is active today. New channels will join the same Metron360 workspace when they are ready.
Bring WhatsApp Business conversations into the Metron360 inbox.
Instagram messaging support is on the product roadmap.
Facebook Messenger
Messenger connectivity is on the product roadmap.
Google Business Profile
Google Business Profile messaging is on the product roadmap.
EARLY ACCESS
Let’s define the right plan for your business together.
Metron360 is in early access. Contact us to discuss a usage model that fits your needs.
Request a DemoPricing and the usage model are defined during the conversation.
FREQUENTLY ASKED QUESTIONS
What you may want to know about Metron360.
Answers are limited to current product capabilities and announced integration plans.
What is Metron360?
Metron360 is an omnichannel communication platform built to organize customer communication channels, team access, and conversations in one workspace.
How do I connect my WhatsApp account?
Start the WhatsApp setup flow from Connections in Metron360, then follow the on-screen steps to complete an authorized connection for your Meta business.
Can I manage more than one company?
Yes. Metron360 supports multiple companies and lets you manage each company workspace separately.
Can I give team members different permissions?
Yes. You can organize team members by role and control their access according to their responsibilities.
Do messages appear in one inbox?
Conversations from connected, supported channels appear in the Unified Inbox. WhatsApp is currently supported and active.
When will Instagram and Facebook be supported?
Instagram and Facebook Messenger integrations are on the product roadmap. A firm release date has not yet been announced.
ONE WORKSPACE